Returns & exchanges

Return policy

Except as noted below, all our products and services are backed with a 30-day money-back guarantee. If you are not entirely satisfied with the product you receive from us, you may return it in a salable condition within 30 days from the time of purchase for a prompt refund of the purchase price. Salable items are those for which there is no alteration from the product's original condition. We do not accept returns on Software or Downloads, with the exception of Boardmaker 7 products.

Product returns

To make your return a success, please call 1 (800) 588-4548 or email Customer Support at css@goboardmaker.com to obtain a CR number (Customer Return). The CR number allows us to match the returned item with the individual returning it. We will refund you the purchase price, less any shipping charges once the item has been received. Partial refunds will be issued if the item is not received in its appropriate shape.

All returned products should be sent to the following address unless you are instructed otherwise:

Tobii Dynavox
Attention: Returns
(list your CR# here)
2100 Wharton Street
Suite 400
Pittsburgh, PA 15203

To help us expedite this request, please provide us with your customer number, order number, or invoice number. You must return any products to us in packaging that is adequate to protect the products from damage.

General information

Please note that your purchase of all products from Tobii Dynavox is subject to Tobii Dynavox's Terms and Conditions of Sale as the same may be in effect from time to time. This policy is intended to restate the pertinent Sections of Tobii Dynavox's Terms and Conditions of Sale. However, in case of any conflict between this policy and Tobii Dynavox's Terms and Conditions of Sale, the latter will control.